Booking, made clear.

Making a reservation

Online bookings show available appointment times and the package total before secure checkout. An instant online reservation is confirmed once successful payment is recorded and a confirmation is issued.

A concierge scheduling inquiry is not a confirmed appointment until availability and any required payment have been arranged with you.

Scheduling window and arrival

Standard appointments are generally offered with at least 24 hours' notice and within the displayed scheduling window. All appointment times shown in the online booking experience are in Eastern Time.

Please ensure the property is accessible and prepared for photography at the agreed start time. Let us know beforehand about gated entrances, building restrictions or other scheduling constraints.

Rescheduling

You may request to reschedule at no charge if we receive your request at least 24 hours before the confirmed appointment start time. A new appointment is subject to availability and must be confirmed by Vantage; sending a request does not automatically change your booking.

Requests received less than 24 hours before the appointment are reviewed individually. We may offer a courtesy change when feasible, but we cannot guarantee it. If you instead cancel the appointment, the cancellation rules below apply. No new fee or price difference will be charged without your agreement.

Cancellation and refunds

Cancellation at least 24 hours before the confirmed appointment start time: full refund of the amount paid for that booking.

Cancellation less than 24 hours before the confirmed appointment start time: 50% refund of the amount paid for that booking.

No-show or unavailable property access: no refund if the client or their authorized contact fails to provide safe, timely access at the appointment after reasonable attempts to make contact. This does not apply when Vantage is responsible for being unable to provide the booked service.

The deadline is calculated using the confirmed appointment start time in Eastern Time and the time we receive your cancellation request. To request cancellation, contact Vantage with your booking name, appointment date, and confirmation details. Do not send payment card numbers.

Approved refunds are processed back to the original payment method and may take additional time to appear depending on the payment provider and your bank. Cancelling an appointment does not itself automatically refund the card. These rules are subject to applicable law and any different terms expressly agreed in writing before booking.

Weather, safety and drone coverage

Severe weather, unsafe conditions, property access problems or flight restrictions may require a changed plan. If Vantage must postpone an appointment for a safety or weather reason, the client may reschedule without a fee; if we cannot deliver the agreed service, we will discuss an appropriate refund or other lawful resolution.

Exact twilight timing may be adjusted to local sunset and weather conditions. Aerial availability is subject to authorization, airspace and on-site safety.

Delivery and preparation

Standard edited photos are typically delivered within 24–48 hours after the shoot. Videos, extensive packages or special requests may require a different timeline, which should be communicated before or during the project.

You can review the Property Preparation Guide before your shoot. Questions about scope, delivery, cancellation or scheduling can be sent through the Contact page.